Privacy Policy

1. Introduction

Sure City Housing (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.https://surecity.co.uk/] (the “Website”) or engage with our services.

By accessing or using our Website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. We encourage you to review this policy periodically for any updates or changes.

2. Information We Collect & Cookies

We may collect and process the following types of information:

a. Personal Data

  • Contact Information: Name, email address, phone number, and postal address.
  • Service-Related Information: Details you provide when enquiring about or applying for our services, which may include property requirements, preferences, and other relevant details.through your browser.

b. Usage Data

  • Technical Information: IP address, browser type, operating system, device information, and the pages you visit on our Website.
  • Interaction Data: Date and time of visits, navigation paths, and other usage statistics.

c. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience on our Website, analyze site traffic, and understand user preferences. You can control cookie settings through your browser.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Our Services: To assess your needs and deliver the services you request.
  • Improving Our Offerings: To understand how users interact with our Website and enhance our services.
  • Communication: To respond to your inquiries, provide updates about our services, and send important information.
  • Legal Compliance: To meet our legal obligations and protect our rights under applicable law.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our Website, processing data, or providing customer support. These service providers are contractually obligated to safeguard your information.
  • Regulatory and Legal Authorities: When required by law or in response to valid legal requests, such as subpoenas, court orders, or other governmental demands.
  • Other Parties: With your consent or as necessary to facilitate the services you have requested.

5. Data Security

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes. When data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under UK data protection law, you have certain rights regarding your personal data, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request correction of any inaccurate or incomplete data.
  • Deletion: The right to request the deletion of your personal data, subject to certain exceptions.
  • Objection: The right to object to the processing of your personal data in specific circumstances.
  • Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please Contact us.

8. Useful Numbers External Links Disclaimer

Our website includes a section titled “Useful Numbers” which provides links to external websites for additional information and resources. Please note that:

  • External Control: We do not control, endorse, or guarantee the accuracy, relevance, or completeness of any information provided on these external sites.
  • Third-Party Terms: Any external website linked through our “Useful Numbers” page is governed by its own terms and conditions and privacy policies.
  • Your Responsibility: Your use of these external sites is at your own risk. We encourage you to review the applicable policies of any external site before using or relying on its content.

By clicking on any external links, you acknowledge and agree that your access and use of such external sites are subject to the terms and conditions set forth by the respective site owners, and we will not be liable for any issues or losses that may arise from your engagement with these external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please Contact Us